Integrated security & facility management, delivered with discipline.
MITRA Management Services is a full-spectrum partner for security, housekeeping, facility management and manpower — built on verified people, documented processes and transparent reporting.
- PSARA-licensed
- PF & ESI compliant
- 24/7 operations
A Message from Our Founder
“Integrity is not a policy at Mitra Management Services — it is the foundation upon which every guard post, every cleaning shift, and every staffing decision is built.”
Mitra was born to demonstrate that professional excellence in this sector is not only possible — it is sustainable, scalable, and commercially viable. From the very first day of operations, we instituted non-negotiable standards: structured training, background verification, and continuous performance evaluation for every person deployed under the Mitra banner.
Trust, in our business, is not granted. It is built — shift by shift, inspection by inspection, and interaction by interaction. We are not simply a vendor; we are your long-term operational partner, fully committed to your success.
Raghav Kumar
Founder · MITRA Management Services
Trusted across the environments that depend on it
From corporate campuses to hospitals, factories and residential communities, our service protocols are tailored to each sector's operational and regulatory realities.
An operational extension of your team — not just a vendor
The name Mitrameans ‘friend’ — a trusted ally. We position ourselves as exactly that: a partner that takes ownership of outcomes, not just activities, so you can focus on growth while we manage the daily realities of safety, hygiene and workforce deployment.
“We don’t sell services — we deliver outcomes.”
Our operating principle
People-first
Trained, vetted and fairly-paid personnel — because service quality starts with the people on the ground.
Process-driven
Documented, audited SOPs make quality repeatable and scalable across every site and shift.
Technology-enabled
GPS patrols, biometric attendance and digital reporting give you verifiable transparency.
One accountable partner across seven service lines
Each division runs with dedicated management, trained personnel and defined quality standards — designed to coordinate seamlessly when you engage more than one.
Security Guard Services
Uniformed, identity-verified guards delivering access control, perimeter security, visitor management and emergency response — backed by GPS patrol monitoring and digital shift logs.
Learn moreArmed Security Services
Licensed, government-verified armed personnel with advanced threat assessment for banks, data centres, cash transit and high-value sites.
Learn moreHousekeeping Services
Trained cleaning and sanitation teams working to ISO-aligned standards, with hygiene audits and infection-control protocols for sensitive environments.
Learn moreFacility Management
Single-point management of the built environment — maintenance, utilities, vendor coordination and statutory compliance under one facility manager.
Learn moreInvestigation Services
Discreet, legally conducted background verification, corporate fraud investigation and due diligence with admissible documentation.
Learn moreManpower Supply
Skilled, semi-skilled and unskilled workforce with full PF/ESI compliance and rapid mobilisation for project-based requirements.
Learn moreOffice Support Staff
Trained receptionists, back-office, pantry and dispatch personnel who uphold professional conduct across your front-of-house.
Learn moreNeed an integrated solution?
Engage one partner for security, housekeeping, facility management and manpower — with a single point of accountability.
Evaluate us on the structure of our delivery — not promises
Selecting a security and facility partner carries operational, financial and reputational weight. Our model is built on the systems that decide whether a commitment is actually honoured — day after day.
Our service standards
- Post coverage rate
- ≥ 98%Post coverage rate
- Replacement on absenteeism
- 60 minReplacement on absenteeism
- Incident response time
- < 15 minIncident response time
- Client satisfaction target
- ≥ 4.2/5Client satisfaction target
Process Over Promises
Every service runs on a documented SOP, so quality never depends on who happens to be on duty.
Verified Workforce, Every Time
No one is deployed without identity, address and reference checks — police verification for all security roles.
Single Accountable Partner
One facility manager and one escalation path across every service line — no vendor finger-pointing.
Transparent, Auditable Reporting
Daily logs, checklists and monthly MIS reports are built into every contract from day one.
Statutory Compliance as Standard
PF, ESI, minimum wages and PSARA managed proactively, with evidence shared every month.
A workforce built through structured training
Every person who carries the MITRA name completes a 39-hour pre-deployment curriculum before their first shift — then keeps developing through briefings, refreshers and leadership pathways.
- Conduct & Discipline4h
- Access Control & Visitor Management6h
- Emergency Response & First Aid6h
- Legal Awareness (PSARA)3h
- Communication Skills4h
- Technology Tools4h
- Role-Specific Skills8h
- Site Induction4h
- Monthly team briefings on conduct, standards and operational updates
- Bi-annual refresher training on emergency response and site protocols
- Annual performance reviews linked to individual training needs
- Leadership pathways from frontline roles to supervisory positions
39-Hour
structured pre-deployment training — completed before the first independent shift
A structured engagement, from first visit to long-term partnership
No deployment begins without a completed site assessment, a formal mobilisation plan and documented induction. We prepare before we deploy — always.
- 01
Initial Consultation
A structured on-site needs assessment of your environment, risks and staffing requirements.
- 02
Proposal & SLA Design
A tailored service model, deployment plan and draft SLA with measurable KPIs.
- 03
Mobilisation & Induction
Personnel selection, training and refreshers, equipment provisioning and site-specific induction.
- 04
Deployment & Go-Live
Services commence with enhanced supervisory oversight through the settling-in period.
- 05
Performance Monitoring
GPS patrols, biometric attendance, daily reports and scheduled supervisory inspections.
- 06
Review & Improvement
Monthly performance reviews feed a structured, audited continuous-improvement cycle.
MITRA on the ground
Real teams, real sites, real training — a glimpse of the discipline behind our service delivery.
Workforce
The MITRA site team
On Site
Site briefing
Training
Workforce training
No-obligation site assessment
See the MITRA difference at your own premises
Our operations team will visit your site, assess your specific requirements and prepare a tailored proposal — with no obligation attached.
Let's talk about your site
Tell us what you need managed and we'll prepare a tailored proposal. We acknowledge every enquiry within 4 business hours.
Operations helpline available 24/7